NFTL is committed to meeting the needs and expectations of our program participants. We will work with you to try and resolve conflict provides a satisfactory outcome for all parties involved within seventy-two (72) hours, whenever possible.
If you have a complaint and/or grievance or wish to participate or convey your feelings regarding any ethical issue during your stay at NFTL, please follow the procedures outlined herein. These go directly to the Operation’s Manager and Executive Director.
The Operations Supervisor or another staff member will meet with you to discuss your grievance/complaint within forty-eight (48) hours of receipt of grievance form. During the initial interview, the Operations Supervisor will discuss the nature of the complaint/grievance, the impact on your stay (if applicable) and possible resolutions. You will be provided with a written response to your complaint/grievance with resolutions within seventy-two (72) hours of receipt. The Operation’s Manager or Executive Director will sign this response.
If you wish to remain anonymous, omit your name and any comments that may identify you in the form below.